. . .
top of page

Frequently Asked Questions

  • What is Personal Castles?
    Personal Castles is a professional cleaning company, renowned for delivering meticulous commercial and residential cleaning solutions. Emphasizing attention to detail and consistency, we pride ourselves on assigning the same dedicated cleaner to your space, ensuring lasting client satisfaction spanning decades. From utilizing HEPA filter vacuums to implementing COVID precautions, Personal Castles is committed to providing reliable, eco-friendly, and health-conscious cleaning services.
  • How many years has Personal Castles been in business?
    Personal Castles has over 27 years in the cleaning industry.
  • Where is Personal Castles Cleaners located and Which locations do they service?
    We are based out of Campbell, CA. Personal Castles will provide services to the California areas of Atherton, Portola Valley, Woodside, Palo Alto, Los Altos Hills, Los Gatos, Mountain View, and San Jose. For questions about locations we service, please call us at (408) 777-8546.
  • What types of cleaning do you provide?
    Personal Castles provides cleaning services for commercial and residential properties. Whether it is a business storefront, office space, home, apartment, or vacation rental, Personal Castles can provide pristine cleaning. In addition to residential and personal home cleaning, we clean commercial, offices, and medium size buildings too. Our types of cleaning include: Weekly Cleanings Bi-weekly Cleanings Move-In Cleanings Move-Out Cleanings Realtor Cleanings- House Viewings and Before Sale Construction Cleanings One-Time Cleaning For more information about our types of cleanings and what they include, visit our website at www.personalcastles.com.
  • What services does Personal Castles Cleaning Company offer?
    Personal Castles offers a wide range of services, including office cleaning, building cleaning, floor maintenance, carpet cleaning, window cleaning, appliance cleaning, dusting, moping, restroom sanitation, and more. For more information about what our cleanings include, call us at (408) 777-8546.
  • Does Personal Castles provide their own cleaning supplies?
    Yes, Personal Castles cleaners brings all the necessary cleaning supplies and cleaning tools to perform our cleaning services.
  • How can I schedule cleaning services with Personal Castles?
    To book an appointment, call us at (408) 777-8546. You can also schedule cleaning services by filling out a Contact Us form on our website at www.personalcastles.com/contact
  • Can I request a specific time for the cleaning service?
    Yes, Personal Castles will always try to accommodate specific time requests to ensure minimal disruption to clients' schedules. For more information about our availability, call us at (408) 777-8546.
  • Are the cleaning supplies used by Personal Castles environmentally friendly?
    Yes, all the cleaning supplies used by Personal Castles are non-toxic and eco-friendly.
  • What services are included in residential house cleaning?
    Residential house cleaning services typically include dusting, vacuuming, mopping, kitchen and bathroom cleaning. A commercial floor hardwood vacuum is used to vacuum all floors. Upon request, we will also provide bed changing with new linen. A Personal Castles Cleaning service includes the following; Take out garbage and recycle Dust all surfaces and items, such as picture frames, removing cobwebs, dust, crumbs & spiderwebs Vacuum all floors with commercial hardwood vacuum Mop all floors Disinfect and clean bathrooms Disinfect and clean kitchen Clean Kitchen Appliances- inside and outside of microwave and stovetop Extras areas of cleaning: kitchen oven and the fridge inside and clean fire place Upon Request: bed changing
  • Can I customize my house cleaning service based on my specific needs?
    Yes, Personal Castles can offer customizable cleaning plans and services to cater to individual preferences and requirements.
  • Does Personal Castles do move-in and move-out cleanings?
    Yes, we offer move-in and move-out cleaning services to ensure properties are clean and ready for new occupants.
  • Does Personal Castles clean commercial spaces?
    Yes, Personal Castles extends its cleaning services to commercial properties such as business storefronts and offices.
  • What is the difference between commercial and residential cleaning?
    Commercial cleaning focuses on maintaining cleanliness in commercial properties like offices, stores, and businesses, while residential cleaning caters to the cleaning needs of private homes and apartments.
  • Does Personal Castles provide construction cleaning services?
    Yes, Personal Castles offers construction cleaning services, recognizing that multiple sessions may be required for thorough completion.
  • How much does professional cleaning services cost?
    The cost of professional cleaning services varies based on the size of the property, the scope of work, and the frequency of cleaning. For more information about our pricing, call us to receive a quote (408) 777- 8546.
  • Does Personal Castles send invoices to clients?
    Yes, Personal Castles issues invoices at the end of each month, allowing clients to submit payment promptly.
  • What payment methods does Personal Castles accept?
    Clients can pay through Zelle, credit card, check, or Apple Pay. Additionally, invoices received via email through QuickBooks have a designated payment area giving the option to pay conveniently from the invoice.
  • Is the same cleaning crew sent to my house?
    Maintaining consistency is a priority. Having the same crew clean an area is beneficial. However, emergencies may necessitate a change in the crew.
  • Is Personal Castles known for its reliability?
    Personal Castles takes pride in being highly reliable, with workers boasting 20 years or more of experience and maintaining consistent schedules.
  • If there is any breakage during cleaning, will Personal Castles notify me?
    Yes. Even though Personal Castles cleans with caution and care, if an accident were to arise during a service, Personal Castles promptly informs clients of any breakages, either directly or by leaving a note for subsequent communication.
  • Will Personal Castles replace the broken items?
    Certainly. If a breakage were to happen, Personal Castles will replace or reimburse for any broken items.
  • Is it necessary to be present during the cleaning service?
    It is not necessary to be present during the cleaning service, but many clients prefer to be present for the initial cleaning or to provide specific instructions.
  • Is Personal Castles available on weekends and holidays?
    We offer flexible scheduling, including weekends and holidays, to accommodate clients' preferences. For more information about scheduling, call us at (408) 777-8546 or fill out a Contact Form on our website at www.personalcastles.com/contact and we will be in touch with you to discuss availability.
bottom of page