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20 most common FAQs regarding commercial and residential cleaning  services

  • What services does a commercial cleaning company offer?
    Commercial cleaning companies offer a wide range of services, including office cleaning, building cleaning, floor maintenance, carpet cleaning, window cleaning, restroom sanitation, and more.
  • How often should I schedule commercial cleaning for my office?
    The frequency of commercial cleaning depends on the size of your office, foot traffic, and specific cleaning needs. Generally, offices benefit from daily, weekly, or bi-weekly cleaning.
  • What is the difference between commercial and residential cleaning?
    Commercial cleaning focuses on maintaining cleanliness in commercial properties like offices, stores, and businesses, while residential cleaning caters to the cleaning needs of private homes and apartments.
  • Do commercial cleaning companies use eco-friendly cleaning products?
    Many commercial cleaning companies now offer eco-friendly cleaning options to promote sustainability and minimize environmental impact.
  • What services are included in residential house cleaning?
    Residential house cleaning services typically include dusting, vacuuming, mopping, kitchen and bathroom cleaning, bed making, and general tidying up.
  • Can I customize my house cleaning service based on my specific needs?
    Yes, most residential cleaning companies offer customizable cleaning plans to cater to individual preferences and requirements.
  • How often should I have my carpets professionally cleaned?
    It is recommended to have carpets professionally cleaned every 6-12 months, depending on foot traffic and the presence of pets or allergies.
  • Do cleaning companies provide move-in and move-out cleaning services?
    Yes, many cleaning companies offer move-in and move-out cleaning services to ensure properties are clean and ready for new occupants.
  • Are cleaning products and equipment provided by the cleaning company?
    Yes, reputable cleaning companies provide their own cleaning products and equipment, ensuring that they are properly equipped for the job.
  • . Is the cleaning staff background-checked and trained?
    Responsible cleaning companies conduct background checks on their staff and provide proper training to ensure professionalism and reliability.
  • How much does professional cleaning services cost?
    The cost of professional cleaning services varies based on the size of the property, the scope of work, and the frequency of cleaning.
  • Can I schedule a one-time cleaning service for my home or office?
    Yes, many cleaning companies offer one-time cleaning services for special occasions, post-construction clean-up, or seasonal cleaning.
  • Can I book cleaning services online or over the phone?
    Yes, most cleaning companies offer online booking options and also accept bookings over the phone.
  • Are cleaning services available on weekends and holidays?
    Many cleaning companies offer flexible scheduling, including weekends and holidays, to accommodate clients' preferences.
  • How long does it typically take to clean an average-sized office?
    The time it takes to clean an office varies depending on the size, complexity of cleaning tasks, and the number of cleaners involved.
  • Are cleaning services insured against damages or accidents?
    Reputable cleaning companies typically carry insurance to cover damages or accidents that may occur during the cleaning process.
  • Can I request a specific time for the cleaning service?
    Yes, most cleaning companies try to accommodate specific time requests to ensure minimal disruption to clients' schedules.
  • Do cleaning companies offer emergency cleaning services?
    Some cleaning companies offer emergency cleaning services for urgent situations, such as post-disaster clean-up or unexpected events.
  • Is it necessary to be present during the cleaning service?
    It is not necessary to be present during the cleaning service, but many clients prefer to be present for the initial cleaning or to provide specific instructions.
  • How can I provide feedback or lodge a complaint about the cleaning service?
    Reputable cleaning companies encourage clients to provide feedback and handle complaints promptly to ensure customer satisfaction and continuous improvement.
  • How long persona castles has been in Business ?
    personal Castles has been in business for 27 years.
  • Does personal castles bring all the cleaning supplies?
    Yes, personal Castles brings all the cleaning supplies
  • Are all the cleaning supplies green?
    Yes, all the cleaning supplies are green
  • Is personal Castles reliable?
    Personal Castles is very reliable. Most of the workers have been with me for 20 years some for 10 they come at the same time in the same day.
  • Does personal castles bring all the supplies and equipment?
    Yes, personal castles bring all the supplies and equipment.
  • Does personal castle let me know if there’s any breakage?
    Yes, personal castles let you know or leaves a note and let me know so I could let you know.
  • Does personal castles replace the broken item?
    Yes, personal castles, replace or bison the same item.
  • Does personal castles use green products?
    es, personal Castles uses cream products nontoxic.
  • How do we pay for the cleaning?
    most clients pay by Zelle , credit card , Check or apple pay. also my quickbooks has a payment area when you get the invoice by email.
  • does personal castle invoice me?
    Yes, personal Castles invoice you at the end of the month and you can send payment as soon as possible.
  • is it always the same crew coming to my house?
    It’s very important to send the same crew unless an emergency arise .
  • does personal castles do move out?
    Yes, personal Castles works with realtors or clients that need move out cleanings.
  • does personal castles does construction cleaning?
    Yes, personal castle does construction things. Sometimes it takes three or more cleanings to get it done
  • does personal castles does Clean commercial offices?
    yes personal castles cleans commercial business
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